From 13 July 2024, we're no longer offering Tradesperson and Professionals insurance.

If you need cover for your small business you can get a quote from our friends at Direct Line.

For more information check out our answers to some common questions.

Making a Professionals Insurance claim

Getting started

If your policy number begins with CHBI or UKSH please check your policy documents for how to make a claim.

Before you begin, it’s a good idea to have the following information to hand.

Some basic details:

  • Your policy number
  • Your personal details
  • Where and when the incident took place

Supporting information to help your claim:

  • Details of the items you're claiming for, including their cost. We may also need to inspect damaged items, so don't throw them away
  • Documents/photos to support your claim, including purchase receipts
  • A crime reference number if the police were involved
  • Details of anyone who was hurt and how they were injured
  • If the claim is against you, we'll need to see any correspondence between you and the claimant, including any contracts

You can get started on your claim right away, either online or by giving us a call. It’s better to get the ball rolling as soon as you can because your policy could have a time limit for making a claim.

Making your claim online

Your Professionals Insurance policy includes core cover like Public Liability and Employer's Liability Insurance, but there are other elements of your policy, such as any optional extras you have, that you might also need to claim for.

If you need to make more than one claim, covering liability and any optional extras, you must complete both forms in this section.


Start your claim online - Liability

Begin your claim here if it's for:

  • Public Liability - injury to members of the public and/or damage to someone else’s property
  • Employers’ Liability - injury to one of your employees (includes death and disease)
  • Treatment Liability 

Start your Liability claim


Start your claim online – Professionals Insurance

Begin your claim here if it's for:

  • Money
  • Business stock
  • Tools / Business equipment 
  • Personal accident

Start your Professionals insurance claim

Contact our claims team

0345 878 8195

Opening hours
Monday to Friday
9am to 5pm

Closed on Bank Holidays

Calls may be monitored and recorded. Call charges will vary.