Van insurance - Help and Support
Change your details, make a claim, or get in touch
Manage your policy
Your account allows you to:
- Retrieve saved quotes
- Access and manage your policy documents
- Send documents (such as your proof of No Claim Discount)
- Make changes to your policy
- Renew your policy
Frequently asked questions about van insurance
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You can change your vehicle details in your Churchill Business online account.
We’ll halve your admin fee if you make a change to your policy in your online account. If you don't have an account, you can register online.
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You can change any driver on your policy in your Churchill Business online account.
We’ll halve your admin fee if you make a change to your policy in your online account. If you don't have an account, you can register online.
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You can renew your van insurance policy online.
If you still need to speak to us about your renewal, you can contact us via our web chat service and get real time support.
Chat service is open:
Monday to Friday
9am to 6pm (excluding bank holidays)
Saturday
9am to 1pm
Sunday:
Closed
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You can cancel your policy via Webchat.
You can cancel your insurance at any time, provided you haven't made a claim. We’ll refund the premium for any unused cover, minus the cancellation fee outlined in the Terms of Business.
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Unfortunately, no. You can only make permanent changes when you renew your policy.
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Yes, we’ll send you this document when your policy ends.
Broken down?
If you break down or have an accident, RAC will be there to rescue you. Even if you're not a member.
Van claims help
If you have an accident, we aim to get you back on the road as quickly as possible.
To register a new van claim, or to contact us about an existing claim, please visit our van claims page.
Don't want to call?
You can contact us via WebChat and get real-time support.
Chat service is open:
Monday to Friday
9am to 6pm (excluding bank holidays)
Saturday 9am to 1pm
Sunday
Closed
Pick up the phone
If you want to speak to us, we'll get you talking to the right person:
Quotes: 0333 222 1042
Customer service: 0333 222 1043
Renewals: 0333 222 1054
Lines are open:
Monday to Friday
9am to 6pm (excluding bank holiday's)
Saturday
9am to 1pm
Sunday
Closed
Not happy?
If you're not happy with the service provided, our complaints procedure outlines your options.
Churchill Van Insurance policies are underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. New Churchill Van Insurance policies taken out on or after 18 March 2014 are underwritten by U K Insurance Limited and are arranged and administered by Brightside Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registration Number 302216. The Financial Services Register can be accessed through www.fca.org.uk.