What details will I need?
If you need to make a claim, make sure you have the following details handy:
- Your personal details
- What happened and what the damage is to the vehicle
- If the vehicle is driveable
- Where you are
- Details of any third parties who were involved in the incident or witnesses
- Details of any passengers in your or the third parties vehicle
- If the police were involved and a crime reference number, if relevant
Register your claim online
Skip the phone queues and do it your way, in your time. Take it slow or get it done fast - it’s up to you.
Everything’s saved as you go, page by page, so you can pause and pick it up whenever you’re ready.
Windscreen claims (comprehensive cover only)
Our dedicated Glass Hotline is available 24 hours a day, 365 days a year to arrange a repair or replace your windscreen.
All you have to pay is the excess shown in your policy schedule.
Your No Claim Discount won’t be affected when you make a windscreen claim. You can arrange to repair or replace your windscreen directly with our windscreen partner Autoglass.
Van Claims - frequently asked questions
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For some claims, you’ll need to pay an excess. You can find your excesses in your schedule. We won’t charge an excess if you’re in an accident that we believe is not your fault and we can make a full recovery of our costs. Sometimes you may have to pay the excess while we’re looking into the claim, but we’ll refund it once it’s proven you’re not to blame and we can recover our costs.
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Normally, you will pay the authorised repairer the total excess amount before you get your vehicle back. In some cases, we'll deduct the total excess from the amount we pay for your claim.
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A replacement vehicle is provided as standard while your van is being fixed if you use our approved repairer. Subject to availability. Excludes windscreen claims.
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Yes - you can get in touch on 0800 0510085
The claims team are on hand 24 hours a day, 365 days a year.
Our partner, Northgate Insurance Services Limited, will take your call when you first claim. They will make sure your claim is dealt with by the right people - which could be us here at Churchill or Brightside, depending on the nature of your claim.
Churchill Van Insurance policies are underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. New Churchill Van Insurance policies taken out on or after 18 March 2014 are underwritten by U K Insurance Limited and are arranged and administered by Brightside Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registration Number 302216. The Financial Services Register can be accessed through www.fca.org.uk.