Making a Van Insurance claim
Our claims process
If you have an accident, we aim to get you back on the road quickly and with the minimum of fuss.
When you claim, you’ll have access to our Recommended Repair Network which offers nationwide coverage and a 5-year guarantee on all repairs.
We’ll even collect and return your van to you – and clean it inside and out!
Our dedicated Glass Hotline is available 24 hours a day, 365 days a year to arrange a repair or replace your windscreen.
If you have comprehensive cover, all you have to pay is the excess shown in your policy schedule.
Your No Claim Discount won’t be affected when you make a windscreen claim. You can arrange to repair or replace your windscreen directly with our windscreen partner Autoglass.
Making a claim
Our partner, Auxillis Limited, will take your call when you first claim. They will make sure your claim is dealt with by the right people - which could be us here at Churchill or Brightside, depending on the nature of your claim.
The relevant claims advisors will take all the details and talk you through what will happen next.
Even if you have an accident when most garages are closed, the 24-hour accident recovery helpline can arrange to recover your vehicle and help get you to the nearest safe place.
During your claim, you could also be contacted by NIG, who are another U K Insurance Limited brand, like Churchill, and handle some of our Van Insurance claims.
Not sure if you should call?
Calling ensures that Auxillis Limited know about the incident and can advise you what your policy covers you for.
What details will I need?
If you need to make a claim, make sure you have the following details handy:
- Your personal details
- What happened and what the damage is to the vehicle
- If the vehicle is driveable
- Where you are
- Details of any third party or witnesses who were involved in the incident
- Details of any passengers in your or the third party’s car
- If the police were involved and a crime reference number, if relevant
What happens next?
Some van insurance claims are more complex than others but we always aim to help you through the experience as quickly and efficiently as possible.
Finalising your claim
When your repairs are complete
When work on your van is finished, the garage will call you to arrange for it to be returned.
If you were told that an excess applies on your van insurance, you need to pay that to the repairer.
If you used one of our approved repairers, your van will be returned cleaned inside and out and parts and repairs will be guaranteed for 5 years.
What to do if you’re not happy with your repair
We have a team of engineers who regularly visit repairers to ensure they meet our high standards.
If you're unhappy with your repairs you should contact the repairer.
If you're still not happy after speaking to them, you can call our claims team.
Returning a hire or courtesy car
If you were entitled to a hire vehicle, the provider of the vehicle will agree with you what to do when you get your van back.
You and your van should now be ready to get back out on the road. But we’ll still be here if you have any further questions about your claim.
If you need to speak to us, you can call us.
Churchill Van Insurance policies are underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202180. New Churchill Van Insurance policies taken out on or after 18 March 2014 are underwritten by U K Insurance Limited and are arranged and administered by Brightside Insurance Services Ltd which is authorised and regulated by the Financial Conduct Authority. Registration Number 302216. The Financial Services Register can be accessed through www.fca.org.uk.