Our claims process

If you have an accident, we aim to get you back on the road quickly and with the minimum of fuss.

When you claim, you’ll have access to our Recommended Repair Network which offers nationwide coverage and a 5-year guarantee on all repairs. We’ll even collect and return your van to you – and clean it inside and out!

Making a claim

If you need to make a claim, get in touch on: 0800 051 0085
^{The claims team are on hand 24 hours a day, 365 days a year.}

Our partner, Auxillis Limited, will take your call when you first claim. They will make sure your claim is dealt with by the right people - which could be us here at Churchill or Brightside, depending on the nature of your claim.

The relevant claims advisors will take all the details and talk you through what will happen next.

Even if you have an accident when most garages are closed, the 24-hour accident recovery helpline can arrange to recover your vehicle and help get you to the nearest safe place.

Windscreen claims

Our dedicated Glass Hotline is available 24 hours a day, 365 days a year to arrange a repair or replace your windscreen.

If you have comprehensive cover, all you have to pay is the excess shown in your policy schedule.

Your No Claim Discount won’t be affected when you make a windscreen claim. You can arrange to repair or replace your windscreen directly with our windscreen partner Autoglass.

Make an Autoglass claim

What details will I need?

If you need to make a claim, make sure you have the following details handy:

• Your personal details
• What happened and what the damage is to the vehicle
• If the vehicle is driveable
• Where you are
• Details of any third party or witnesses who were involved in the incident
• Details of any passengers in your or the third party’s car
• If the police were involved and a crime reference number, if relevant

What happens next?

Some van insurance claims are more complex than others but we always aim to help you through the experience as quickly and efficiently as possible.

Finalising your claim

When your repairs are complete

When work on your van is finished, the garage will call to let you know and you can arrange to get it back.

If you were told that an excess applies on your van insurance, you need to pay that to the repairer.

If you used one of our approved repairers, your van will be returned cleaned inside and out and parts and repairs will be guaranteed for 5 years.

What to do if you’re not happy with your repair by one of our approved repairers

If you’re unhappy with your repairs, you should contact the repairer in the first instance. If you’re still not happy after speaking to them, you can call our claims team to discuss it further.

Although, if it's not one within our own network of approved repairers, we may be very limited on what we can do, especially if you’ve already approved the works completed on your vehicle

Returning a hire or courtesy car

If you were entitled to a hire vehicle, the provider of the vehicle will agree with you what to do when you get your van back.

Anything further?

You and your van should now be ready to get back out on the road. But we’ll still be here if you have any further questions about your claim.

If you need to speak to us, you can call us.